Privacy Policy

Who we are

TouchstoneEnergy is a trading name of TouchstoneFMS Ltd and is part of the Touchstone Group Plc. This privacy policy explains how we use personal information we collect about you.

What data we collect

We collect information about you when you complete one of our web forms, including but not limited to your name, email address, telephone number, and company. Website user information is collected using cookies.

We process limited personal information for certain legitimate business purposes, which includes some or all of the following:

  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services and communication for the benefit of our customers
  • To provide you with information you request, process event registrations or send you marketing collateral
  • To identify and prevent fraud
  • To protect your interests, the interests of others, or where it is needed in the public interest
  • To enhance the security of our network and information systems
  • To better understand how people interact with our website
  • To provide communication which we think will be of interest to you
  • To determine the effectiveness of promotional campaigns and advertising

We will only process your personal data where your interests and fundamental rights do not override our legitimate interests.

Whenever we process data for these purposes, we will ensure we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please click here. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

How will we use the information about you?

We collect information about you to learn about what interests you most, and to contact you about services we provide that we think may be of interest to you. We only collect and process the minimum amount of data required in order to try and provide relevant information and personal communication.

The information we collect about you may also be used to carry out obligations arising from contracts entered into between you and us, or to notify you of changes to our services.

We may use the information collected from the website to try and personalise your repeat visits to our website, to provide a professional user experience and to help us enhance our website content.

We will not pass your data to any third party, except in specific circumstances – where we may be required to disclose personal data to a prospective seller or buyer of business assets in the event of a purchase or sale; or if we are under duty to comply with any legal obligation; or in order to protect the rights, property or safety of TouchstoneEnergy and its staff. For example, we may exchange information with other companies for the purpose of fraud protection and credit risk protection.

We may receive information about you from third parties such as sub-contractors, analytics providers and credit reference agencies.


We would like to send you information about our services that may be of interest to you. You may opt out of our marketing distribution at any time by clicking the unsubscribe link at the bottom of all emails. We aim to personalise our communication with you and provide a better service through relevant events or updates to website content.

If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at (46 Worship Street, London, EC2A 2EA}. We reserve the right to make a small administrative charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer that collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above website will tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The information we collect about your website visit(s) enable us to create analytical statistics. This analysis helps us to better understand how our website is being used and what we can do to make it more useful to you. The information we collect is used to improve the content of our website and to improve the products and services TouchstoneEnergy can offer.

Use of our website

Access to our website is free. Unless otherwise indicated, copyright of this website is owned by Touchstone Group Plc and its subsidiary TouchstoneFMS Ltd. Our ownership should be plainly cited in any use you make of our content. Unauthorised use of copyright may result in permission and access being withdrawn.

The content on our website is for general use only. It is not designed to offer advice. We exclude liability for all classes of direct, indirect or consequential loss arising from your use of our website, and we exclude any expressed or implied warranties or any other terms that may apply to the use of this website or its content.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other website(s) you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this web page.

How to contact us

Please contact us if you have any questions regarding our privacy policy or information we hold about you. By email at or write to us at 46 Worship Street, London, EC2A 2EA, UK