At TouchstoneEnergy, our support team follow a simple ethos: when our clients have a problem and need our help, we support them and make the experience as pain-free as possible using our breadth, depth and experience to ensure they can continue to rely on us. We draw on our combined experience of over 250 years and skill to guide our clients through the entire management process, from the initial analysis of your company practices, through to implementing our solution. We look to modify your business policies, helping to optimise your workflow and resource management, and maximise returns, based on the information you provide to us. Our advice is always bespoke - we understand that no two businesses are the same, and nor should our solutions be.
We truly believe that we have some of the best people in the industry in our support and Helpdesk teams which is why we continually invest in training to ensure that the team not only enhance their own skills but also maximise their potential to benefit our client base.
If your finance or business system is no longer meeting your
organisation’s requirements, chances are that the system itself is not the
issue, but instead it requires updates to ensure it aligns with the changes
being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.
Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.
Our solutions can also help you to forecast market trends within your industry, so that your company practices remain efficient.
Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.
Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.
Our UK-based support Helpdesk team are technical
and application experts in all our solutions.
They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it.
With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.
We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.
We provide ourselves on client service.
Log and track the status of your support tickets 24/7 using our Helpdesk Client Portal.
We are fully equipped for remote working and use standard tools and technology.
Consultancy by-the-hour carried out by our highly skilled and experienced Helpdesk Consultants.
TouchstoneEnergy also offers a range of other solutions and services to businesses working throughout the Energy sector. To see how we can help enterprises working in oil & gas, renewable energy, utilities & power generation, downstream trading and even mining, simply click the corresponding link.
For further information or to discuss how the services TouchstoneEnergy provides could benefit your organisation, please fill in the form and one of our expert advisors will be in touch.
