At TouchstoneEnergy, our support team follow a simple ethos: when our customers have a problem and need our help, we support them and make the experience as pain-free as possible using our breadth, depth and experience to ensure they can continue to rely on us.
We truly believe that we have some of the best people in the industry in our support and Helpdesk teams which is why we continually invest in training to ensure that the team not only enhance their own skills but also maximise their potential to benefit our customers.
If your finance or business system is no longer meeting your
organisation’s requirements, chances are that the system itself is not the
issue, but instead it requires updates to ensure it aligns with the changes
being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.
Whether it is refresher training, teaching a new member of staff or learning new software, delivered in bite size chunks, TouchstoneEnergy customers can take advantage of our training services.
Whether your training needs are delivered on site at your offices or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.
Our UK-based support Helpdesk team are technical
and application experts in all our solutions.
They provide our customers with
peace of mind that if you experience any issues with your software, help is
there when you need it.
With the choice between an Essential or Premium Support Plan, we give our customers a comprehensive service – whether you want to report a fault or have a question regarding the use of your software.
We work to a published SLA giving our customers the benefit and peace of mind that we do what we say.
Helpful articles, FAQs and first-hand experiences on customer issues and our solutions.
Log and track the status of your support tickets 24/7 using our Helpdesk Customer Portal.
We are fully equipped for remote working and use standard tools and technology.
Consultancy by-the-hour carried out by our highly skilled and experienced Helpdesk Consultants.