A Guide to Business Software for Utility Companies

As a utility company, the efficient management of your assets and resources is critical to your success. In today's digital age, tools that enable you to manage operations and improve productivity have become essential software for utility companies. However, with so many options available on the market, choosing the right software can be overwhelming. In this ultimate guide, we will explore the benefits of using software for utility companies, the types of software available, key features to consider when making a selection, and the top providers in the market, and implementation and training best practices, as well as common challenges and future trends for the utilities industry.

What Problems Do Utility Companies Face with ERP?

ERP for utility companies can be a complex matter, and many utility companies face problems with it. One of the biggest issues that utility companies in particular face is that it can be difficult to predict their future needs. This will obviously make it harder for utility companies to plan ahead with accuracy, and know when is the right time is to invest in new systems and technologies. Additionally, because an ERP system only works in one way, it's not always a good fit for utility companies that have unique processes or multiple branches (like an energy supplier and consumer).

Another complication comes from integrating different platforms together and communicating between them - this is especially true when trying to connect with customers through websites or mobile apps.

The Benefits of Software for Utility Companies

Increased efficiency, improved customer service and cost savings are just some of the benefits that implementing software for utility companies can achieve. By automating manual processes, utility companies can reduce the amount of time and effort required for routine tasks, allowing employees to focus on more critical activities. Customer service can also be improved with the use of software, for example by providing real-time access to data, including meter readings or bill payments. Additionally, software can help reduce costs, such as overtime pay, by streamlining processes and reducing the need for additional staff.

Types of Software for Utility Companies

There are two types of software that utility companies are most likely to be interested in: utilities asset management systems and performance management systems. Utilities asset management software is used for tracking and maintaining physical assets, such as power lines, transformers, and substations. This type of software provides a complete view of asset history, condition, and maintenance schedules, allowing for proactive maintenance and reducing the risk of equipment failure. Performance management systems, on the other hand, focus on the day-to-day productivity of the company, and help to ensure that your business is operating as efficiently as it can and really getting the most out of each of its assets. Finally there are also other types of software that can benefit utilities organisations in addition to these - details on these platforms can be found on our website, or by contacting our team today to find out more about them.

Key Features to Consider When Choosing Software for Utility Companies

When selecting the software for utility companies, several key features should be considered. These include integration capabilities, scalability, ease of use, customisation, and data security. Integration capabilities are essential for ensuring that the software can be used alongside any other systems and platforms that the company uses. Scalability is also critical, as the software should be able to grow and adapt with the company as its needs change over time. Ease of use is important too since it ensures that all employees can make use of all the functionality and features that the software presents. Customisation is a key factor since the software should be tailored to the unique needs of the company. Lastly, data security is critical, as the software will contain sensitive information about customers, assets, and operations.

Factors to Consider When Selecting a Software Provider

In addition to the features of the software, several factors should be considered when selecting a software provider. These include the provider's experience, reputation, customer support, and pricing structure. The provider's experience and reputation are essential for ensuring that they have a proven track record of success in the industry, and their customer support rating will tell you about how well they are able to provide support and resolve issues quickly. Lastly, the pricing structure should be transparent and align with your company's budget.

Top Software Providers for Utility Companies

There are several providers out there providing a vast array of software that businesses working in the energy sector will find useful. From Hexagon and their powerful EAM platform to Infor - whose esteemed SunSystems software has been a stalwart of business' financial IT setups for many years now, and on to the reliable procurement and spend management solutions provided by Proactis. Even better, all of these systems can be designed, implemented and maintained by the team here at TouchstoneEnergy.

Implementation and Training Best Practices for Software for Utility Companies

Proper implementation and training are critical for the successful adoption of software for utility companies. Best practices here include involving stakeholders in the selection process, creating a detailed implementation plan, providing adequate training, and establishing a system for ongoing support and maintenance. Additionally, it is important to establish clear goals and metrics to measure the success of the software.

Common Challenges Faced During Implementation and How to Overcome Them

Common challenges during implementation include resistance to change, lack of buy-in from stakeholders, and insufficient training. To overcome these challenges, it is important to involve stakeholders early in the process and communicate the benefits of the software. Providing adequate training and support is also critical for ensuring that employees and users can use the software effectively. Additionally, it is important to establish a culture of continuous improvement, where feedback is encouraged, and the software is iteratively improved.

Future Trends in Utility Software

The utility industry is rapidly evolving, and software providers are continually developing new solutions to meet changing needs. Future trends include increased use of automation and artificial intelligence, integration with smart grid technology, and improved cybersecurity. Additionally, software providers are developing solutions to support renewable energy sources and improve sustainability.


In conclusion, implementing the right software for utility companies to use provides numerous benefits, and can be essential for improving operations and customer service. When selecting software, it is important to consider the key features and factors that we've discussed and choose a provider with a proven track record of success. Proper implementation and training are also critical for successful adoption, and companies should establish a culture of continuous improvement. As the industry continues to evolve, software providers will continue to develop new solutions to meet changing needs, and utility companies should stay up to date with emerging trends and technologies.

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